FAQ

PrEditor 2 - Support Request
When submitting a request for support please include the report files produced by PrEditor 2 that will give us crucial information about your installation. ...
Sat, 12 Oct, 2019 at 3:16 PM
Installing Legacy Packs
We generally create our Live Packs in Live 9 wherever possible, this makes them backwardly compatible as well as possible to install in Live 10. When in...
Sat, 12 Oct, 2019 at 3:21 PM
LaunchSync Series
The LaunchSync Series is currently undergoing a re-write specifically for Live 10. It will be a free upgrade for all existing subscribers, we'll an...
Sat, 12 Oct, 2019 at 4:58 PM
Melody Sauce - License Key
If you've installed Melody Sauce onto a new computer and can't find your original license key that was sent via email from keyzey.io when you purc...
Sat, 12 Oct, 2019 at 5:03 PM
ClyphX Pro - Missing Lessons
In Live 10 versions prior to 10.0.6, the ClyphX Pro Lessons category will not show up by default. This is due to the lessons structure not being completed i...
Sat, 12 Oct, 2019 at 5:19 PM
Note Looper - Out of Stock
Note Looper by Dillon Bastan is currently unavailable to purchase due to issues that exist in the latest version of Live 10. We don't currently hav...
Sat, 12 Oct, 2019 at 5:21 PM
Invoice Request
As the vast majority of our customers are private individuals who'd have no use for an invoice we don't send one out for every purchase by default...
Sat, 12 Oct, 2019 at 5:23 PM
VAT Free Sale
We utilise a plugin as part of the checkout process that checks against each individual countries VAT system to validate VAT numbers. Where this validat...
Sat, 12 Oct, 2019 at 5:25 PM
Novation Circuit Editor
After supporting the free Novation Circuit Editor for a number of years we have withdrawn it from our store following Novations launch of their own Componen...
Sat, 12 Oct, 2019 at 5:29 PM
DJ Collection - Archived Product
Support for the DJ Collection ended in early 2018, if you have previously purchased it then please complete the support form and we'll provide download...
Sat, 12 Oct, 2019 at 5:36 PM